Lifetime Exchange and Buyback Policy

Whether you are upgrading your sparkle, leaning towards other options or simply changing your style, we are here for you. At Lucira Jewelry, all our policies are transparent and made for our customers' satisfaction.

This policy outlines the terms and conditions for the Lifetime Exchange and Buyback Program for all purchases of lab-grown diamond jewelry from Lucira Jewelry. This program is designed to provide our customers with flexible, transparent options to exchange or sell back their jewelry over time.

Applicable only on purchases of lab-grown diamond jewelry made directly through Lucira Jewelry's official website or authorized platforms.
Valid only for orders placed and fulfilled within India.
Products must pass Lucira Jewelry's Quality Inspection before the exchange or buyback is processed.

Exchange your jewelry anytime and receive 100% value based on current market values. It's our way of keeping your style timeless.

100% of the metal (gold/platinum) value at prevailing market rate.
100% of the diamond value at prevailing market rate.

Conditions:

Original invoice and certificate must be provided.
In case of lost certificate, a fee of INR 1,500 will be deducted.
Lifetime Exchange value can be used to purchase new jewelry from Lucira Jewelry but cannot be encashed.
Exchange is processed after approval of final valuation.

Our buyback policy is transparent and fair because when you choose Lucira Jewelry, we promise that value evolves with you.

Our Fair Buyback Promise:

90% of the metal (gold/platinum) value at prevailing market rate.
90% of the diamond value at prevailing market rate.

Conditions:

Refunds will be processed via Razorpay X within 15 business days after final approval.
Certificate loss will result in a deduction of INR 1,500.
Buyback is only applicable for jewelry that passes quality check and matches original purchase records.

Contact Us:

Email us at support@lucirajewelry.com or chat with us on our website to initiate the exchange or buyback process.

Valuation:

Our support team will provide you with an approximate valuation based on the product details you share.

Pickup Arrangement:

Once you agree to the preliminary estimate, our team will arrange a secure pickup of the product from your registered address.
A flat shipping fee of ₹750 will be borne by the customer and deducted from the final value.

Final Valuation:

After we receive the product and complete our quality checks, we'll share the final valuation for your approval.

Processing:

Once approved, the exchange value will be credited to your Lucira Jewelry Wallet, or the buyback amount will be processed via bank transfer—whichever option you choose.

Non-Response Clause:

If we don't receive your approval within 15 days of sending the final valuation, Lucira Jewelry reserves the right to credit the amount to your Lucira Jewelry Wallet.

For a seamless experience, please review our guidelines below regarding our Lifetime and Exchange Policy.

Approval Timeline:

You must approve or reject the valuation within 15 days of being notified. In case of rejection, we will safely return your original jewelry.

Lifetime Buyback Payments:

Buyback payments will be processed via bank transfer to your registered bank account.
We assure you that payment will be completed within 10–14 working days after Quality Check and final customer confirmation of valuation.

Transit Insurance:

Your jewellery is fully insured during transit until it reaches you.

Seamless & Secure Shipping Process:

Lucira Jewelry will arrange a secure pickup of the product.
A flat shipping fee of INR 750 will be borne by the customer and deducted from the final value.

Missing Certificates:

In case of missing product certificates (e.g., diamond or gemstone certificates), a standard deduction of ₹1500 per missing certificate will apply.

Lifetime Exchange Credit:

Upon approval and successful Quality Check (QC), the exchange value will be credited as store credits to your Lucira Jewelry Account.
Store credits are valid for 300 days only.
They can be redeemed only against the purchase of jewellery.

Discounts & Gifts:

Any discounts availed or complimentary gifts received at the time of purchase will be deducted from the final exchange or buyback value.

Making Charges & GST Deduction

Making charges paid at the time of original purchase are non-refundable and will not be included in the lifetime exchange or buyback valuation.
The valuation is calculated only on the net gold value and/or diamond value, as applicable, after Quality Check (QC).
GST paid at the time of original purchase is non-refundable and will not be adjusted or credited during exchange or buyback.
Any applicable taxes or statutory deductions at the time of buyback will be applied as per prevailing government regulations.

Lucira Jewelry is committed to offering lifelong value and trust to our customers. This policy ensures you always have flexible options to evolve with your jewelry choices.